PeakPass Support

1. Need help with PeakPass?

You can contact PeakPass support if you need help with app access, account questions, testing issues, guide access, privacy questions or general product questions.

PeakPass is currently in Android testing. iOS testing is coming soon. Guide access is available by request.

2. For hikers

Support can help hikers with:

• joining testing;
• account access;
• hike participation questions;
• profile issues;
• badges and achievements;
• post-hike reports and photos;
• push notifications.

3. For guides

Support can help guides with:

• guide access;
• setting up a guide profile;
• using PeakPass with a hiking community;
• creating and managing hikes;
• participant management;
• announcements;
• reports and badges.

4. Reporting a technical issue

When reporting a technical issue, please include as much practical detail as possible:

• device model;
• operating system version;
• app version if known;
• short description of the issue;
• screenshots if possible;
• steps to reproduce the issue.

This helps us understand the problem and check whether it is related to a specific device, app version or workflow.

5. Privacy questions

Privacy requests and data-related questions can be sent to [email protected].

For more information about how PeakPass handles information, please refer to the PeakPass Privacy Policy.

6. Safety note

PeakPass helps organize and record hiking participation, but it is not an emergency service. It does not replace guide judgment, weather assessment, route planning, personal preparation or personal responsibility during outdoor activities.